Hakan Ozel and Shangri-La Dubai's twenty years of success

Shangri-La Dubai and the journey of twenty years of success

In the heart of the magnificent city of Dubai, the eyes of the world turn to the Shangri-La Hotel, Dubai, as it celebrates twenty years of success and distinction.

On this exceptional occasion, we had the opportunity to speak with the hotel's general manager, Hakan Ozel, who has led this hotel to the top through his unique passion and vision.

Shangri-La Hotel, Dubai is an enchanting oasis that combines luxury and high-end hospitality, but what really sets it apart are the enchanting views it enjoys of Dubai's famous towers, particularly Burj Khalifa, the tallest tower in the world.

In this exclusive interview, we will learn about the success story of Hakan Ozil and his journey in leading this exceptional hotel for nearly twenty years.

Hakan Özel will reveal to us the challenges he faced in the changing hospitality industry and how he managed to achieve continuous adaptation and innovation.

We will learn about the efforts made to improve the guest experience and continuously raise the level of services and facilities, and how the hotel became a leader in the field of sustainability and social responsibility.

The most important stations and important achievements during the twenty years:

Hakan Ozel, General Manager of Shangri-La Hotel, Dubai, told us, during my tenure as General Manager at Shangri-La Hotel, Dubai,

There are several milestones and achievements that I feel very proud of because of their impact on the hotel's journey of development towards excellence.

One of the most notable of these milestones is our continued recognition as a leading luxury property in Dubai, as we have consistently received prestigious accolades and awards for our exceptional hospitality services.

These accolades reflect the continued recognition of the luxury and quality of our hotel.

In addition, an important achievement is our continuous efforts to exceed guest expectations and provide unique experiences for each guest.

We place great importance on the details of our guests' experience and strive to provide a highly personalized service to meet their individual needs. A loyal and satisfied guest base that has grown over the years has been built as a result of these continuous efforts.

Furthermore, I am very proud to lead our distinguished team of committed and dedicated professionals.

Their dedication and unwavering commitment to excellence have been the cornerstones of our success. Our team works in harmony and cooperation, which is a driving force to provide exceptional service and an outstanding guest experience

These milestones and achievements are just some examples of the successes achieved during my tenure as General Manager at Shangri-La Hotel, Dubai. Other notable achievements include the hotel's continued high occupancy rates and excellent sales figures.

We also achieve high guest satisfaction by providing a distinguished service that is characterized by attention to detail and quick response to their needs.

Also, we are constantly striving to upgrade our facilities and update amenities and facilities to meet the changing demands of discerning travellers.

We recognize the importance of innovation in the hospitality industry and see it as an essential part of our strategy. So, we implement advanced technologies like seamless check-in processes and offer unique dining concepts that cater to diverse tastes

Excellence in the competitive Dubai market:

Staying at the forefront of luxury hospitality in Dubai for twenty years is no small feat. General Manager Hakan Ozel and the entire Shangri-La Dubai team consider it a great achievement to be able to maintain their leadership position through relentless dedication to excellence. The secrets of the hotel's success lie in its relentless focus on providing exceptional guest experiences.

And provide distinctive personal service, and a deep understanding of the evolution of guest preferences. By continuously investing in the development of facilities and adopting modern technologies, such as advanced mobile check-in and digital concierge services, Shangri-La Hotel, Dubai ensures that it remains a desirable destination in a fiercely competitive market.

Adaptation and Innovation: A Recipe for Success:

In an industry of constant change, Shangri-La Hotel, Dubai has shown remarkable ability to adapt and innovate under the direction of General Manager Hakan Ozel. attentive to the needs of the guests,

The hotel has implemented modern solutions and means that set new standards in the hospitality industry. By regularly renovating and upgrading hotel rooms, restaurants and entertainment areas, Shangri-La Hotel, Dubai offers a contemporary and memorable experience that exceeds the expectations of its discerning guests.

By rapidly adapting to market changes and embracing new technologies and innovations, Shangri-La Hotel, Dubai continues to renew its services to meet the changing aspirations and expectations of guests.

Examples of this include providing advanced check-in via mobile phone to provide ease and speed for guests in the check-in procedures, and providing digital concierge services to meet all guests' needs immediately and efficiently.

In addition, Shangri-La Hotel, Dubai strives to exceed expectations by offering unique and distinctive experiences.

Public spaces and recreational areas are designed Carefully Superior to provide a comfortable and enjoyable atmosphere for guests. The hotel is also interested in diversifying dining options and providing a rich and innovative menu that meets the diverse tastes of guests.

Hakan Ozel, General Manager of Shangri-La Hotel, Dubai..Difference is the secret of success

Leadership towards sustainability:

Led by General Manager Hakan Ozel, Shangri-La Hotel Dubai recognizes the growing importance of maintaining sustainability. Over the past XNUMX years, the hotel has led multiple initiatives to promote sustainability,

Including implementing energy saving technologies, reducing water consumption and waste, and supporting local environmental conservation projects. The hotel's commitment to environmental responsibility is exemplary in the hospitality industry, through recycling programs and reducing single-use plastics.

Exciting developments ahead:

As we move into the new chapter, guests can look forward to many exciting developments that will enhance their experience.

The hotel pays special attention to holistic wellness, and modern and innovative spa services will be provided that care for the comfort of body and soul.

Under the direction of the visionary General Manager Hakan Ozel. For gourmets, the dining options will expand to include innovative food concepts that stimulate the senses.

In addition, interactive guest experiences that highlight Dubai's vibrant culture and heritage will provide unforgettable experiences that will take your breath away and create unforgettable memories.